Founding Customer Success Manager
AI Fintech Startup (NYC)
Direct hire
About the job
Join a fintech startup automating accounts receivable for B2B companies, founded by a former YC founder with a prior exit and growing 15-20% month over month. As the founding Customer Success Manager, you'll own the post-sale customer experience and help shape how the company onboards, retains, and grows its customers.
Founding Customer Success Manager at a fast-growing NYC fintech startup automating accounts receivable. Own onboarding, adoption, and expansion for early customers. ~$100,000 base / up to $160,000 OTE.
About the company
Our client is a fast-growing fintech startup automating accounts receivable for B2B companies. Founded by a former YC founder with a prior exit, the company is growing 15-20% month over month. This is the first dedicated Customer Success hire, joining the founding team in New York.
Location and employment
On-site · New York, NY (On-site) · Full-time
Compensation and work policy
Base salary: $100,000–$100,000/year
OTE: $160,000–$160,000/year
- ~$100,000 base salary
- Up to $160,000 OTE
Key responsibilities
- Own onboarding and implementation for new customers
- Drive product adoption, retention, and expansion across the customer base
- Act as the voice of the customer to product and leadership
- Build early customer success playbooks and processes
Requirements and qualifications
- Customer success or account management experience in B2B SaaS or fintech
- Comfortable with technical products and finance/AR workflows
- College degree
- Able to work in person in New York City, 5 days a week
Why join
- Founding CS role with direct influence on the customer experience
- Early team at a company growing 15-20% month over month
Interview process
- AlwaysHired 15-minute phone screen
- 30-minute video interview with the CEO
- In-person onsite in New York (~2.5 hours) with the founding team
Additional information
- On-site in New York City, 5 days a week