Founding Customer Success Manager
AI Fintech Startup (NYC)
On-site · New York, NY (On-site) · Full-time
About the job
Join a fintech startup automating accounts receivable for B2B companies, founded by a former YC founder with a prior exit and growing 15-20% month over month. As the founding Customer Success Manager, you'll own the post-sale customer experience and help shape how the company onboards, retains, and grows its customers.
- Own onboarding and implementation for new customers
- Drive product adoption, retention, and expansion across the customer base
- Act as the voice of the customer to product and leadership
- Build early customer success playbooks and processes
- Customer success or account management experience in B2B SaaS or fintech
- Comfortable with technical products and finance/AR workflows
- College degree
- Able to work in person in New York City, 5 days a week